The Digital Delivery Policy explains how Move78 delivers ACT digital products, when access normally starts, what happens if a file link does not arrive, and where support boundaries sit.
This Digital Delivery Policy covers ACT-1 Starter, ACT-2 Professional, and digital materials supplied as part of the Implementation Sprint where applicable. ACT products are digital files and remote support materials, not physical goods.
Move78 delivers ACT products electronically by secure download link, email, or another reasonable digital-delivery route.
Delivery is sent to the buyer email address or approved business contact used during the invoice process.
ACT-1 and ACT-2 delivery normally begins after payment confirmation and required buyer details are available.
No physical goods are shipped for ACT-1 or ACT-2. No courier delivery, customs handling, physical import process, or physical shipping fee applies to those digital products.
If the buyer does not receive the file link or cannot access the files, contact contact@move78int.com with the purchaser email, product name, order or invoice reference if available, and a short description of the issue.
| Topic | Policy position |
|---|---|
| File formats | ACT files may include editable Microsoft Word, Excel, PowerPoint, PDF, ZIP, or similar implementation-support files depending on the purchased tier. |
| Product-access support | Default support covers product-access and file-delivery questions. |
| Excluded by default | Implementation, customization, legal review, certification support, audit representation, security testing, or open-ended advisory work is not included unless separately agreed in writing. |
These questions cover physical shipping, delivery timing, file formats, and access support for Move78 ACT products.
No physical products are shipped for ACT-1 or ACT-2. These ACT products are delivered as digital files, so courier delivery, customs handling, physical import processing, and physical shipping fees do not apply to those digital purchases.
ACT-1 and ACT-2 delivery is arranged manually after confirmed payment and required buyer details are available. Confirm delivery timing with Move78 before payment. Contact Move78 if the agreed delivery has not arrived.
Confirm the current package file list, formats and any framework mappings with Move78 before payment. Only the deliverables agreed in the invoice or order are included.
If the buyer does not receive the file link or cannot access the files, contact Move78 with the purchaser email, product name, order or invoice reference if available, and a short description of the access issue.
Source and review note: This page was last reviewed on 27 May 2026 against Move78 public product, pricing, terms, privacy, refund, support, and delivery information. It provides product and operational information only; it is not legal advice, tax advice, audit assurance, certification assurance, conformity-assessment advice, buyer-approval assurance, or security assurance. Validate legal, regulatory, contractual, tax, audit, and security decisions with qualified professionals.